Frequently Asked Questions

Frequently Asked Questions

FAQs

1. Add your item to the shopping cart
2. Choose your preferred delivery and payment options.
3. Proceed to Paypal to check out.

You can make the payment through Paypal (details on the checkout invoice). Please note that all orders will be processed after payment. We will not be able to reserve the items for you if payment is not made within three working days.

All prices stated are in Singapore Dollars (SGD)

We are committed to ensuring your order reaches you as quickly as possible. Therefore, once your order is placed, it immediately goes into the fulfilment process and may not be cancelled or changed. Make sure you review the items in your cart prior to submitting your order. We apologize for the inconvenience.

Yes. We accept phone and email orders or if you have any other enquiry.

All product features, content, and pricing are provided with as much clarity and accuracy as possible. If you have questions regarding any product prior to purchase, please contact onlineshop@acemarketing.com.sg, and our team will do our best to respond to your query quickly.

For wholesale enquiries, please email to us at onlineshop@acemarketing.com.sg. In the email, do please state your business/individual name, contact details, email and the products you are interested in.

A minimum delivery fee of S$10.00 is charged for all local deliveries. Local delivery is free for any orders above S$150.00.

For all local deliveries, we will be sending out the orders via our courier service. The delivery time is between 10am to 6pm on weekdays. If your order is made during the weekends, your purchase order will only be packed and arranged by the team on the following Monday. Specific timing cannot be requested or arranged.

You may also opt for Self-Collection at our office at 203 Henderson Road, #07-03 Henderson Industrial Park, Singapore 159546 (No delivery charge)

We do not deliver to offshore islands and restricted zones, including Changi Airport.

For any other orders or enquiries, email us at onlineshop@acemarketing.com.sg

All payments are to be transacted through Paypal. After proceeding to check out, you will be directed to the Paypal payment page. You may log into your Paypal account to make payment.

After payment is made successfully, you will be sent a confirmation email to acknowledge receipt of payment and order.

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